> ## Documentation Index
> Fetch the complete documentation index at: https://docs.release0.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Release0 Support

> This guide helps you understand what our team can assist with, when a request becomes consulting, and how to get the fastest resolution possible.

## What does Release0 support cover?

We assist with day-to-day platform usage, configuration issues, and general product guidance.

## What does Release0 support cover?

We assist with day-to-day platform usage, configuration issues, and general product guidance.

## What's Included (vs. Not Included)

| ✅ Included in Standard Support                   | ❌ Not Included (Consulting or Out of Scope)                 |
| ------------------------------------------------ | ----------------------------------------------------------- |
| Bug reporting and resolution                     | Designing full agents or flows from scratch                 |
| Questions about the dashboard/editor             | Creating custom APIs or webhook logic                       |
| Supported integrations (Google Sheets, WhatsApp) | Debugging third-party tools outside Release0                |
| Publishing agents and reading basic analytics    | Copywriting, UX, or custom guides tailored to your business |
| Workspace access and permissions                 | Advanced analytics strategy or campaign design              |

## Support vs Consulting

| 🛠️ Support                                       | 🧪 Consulting                                          |
| ------------------------------------------------- | ------------------------------------------------------ |
| Duration: under 30 minutes                        | Extended dedication (+30 min)                          |
| Technical issues (bugs, errors, integration help) | Designing custom logic, flow architecture              |
| Quick usage questions (“How do I publish?”)       | Onboarding, training, or sessions with your team       |
| Fixing documented issues                          | Creating custom documentation or walkthroughs          |
| Basic billing or workspace configuration          | Advanced API mapping or tailored integration workflows |

> **Note**: If resolving your request requires more than **30 minutes** of custom work, we’ll treat it as a consulting engagement. This helps ensure quality, dedicated time and clear expectations.

> **Need custom help?**\
> Submit a [Consulting Request](https://agent.r0.ar/consulting-services-request) and we’ll assess feasibility and timelines for your project.

## What’s not included in support?

These require extended, specialized help and fall under consulting.

| Request Type                                | Support | Consulting |
| ------------------------------------------- | ------- | ---------- |
| Complex chatbot architecture                | ❌ No    | ✅ Yes      |
| Multi-step automations with conditions      | ❌ No    | ✅ Yes      |
| Cross-tool data syncing with business logic | ❌ No    | ✅ Yes      |
| Personalized funnel optimization            | ❌ No    | ✅ Yes      |

## SLA by Plan

| Plan           | Priority  | Response Time (Business Hours) |
| -------------- | --------- | ------------------------------ |
| Hobby / Free   | 🟢 Low    | No SLA                         |
| Pro / Business | 🟡 Medium | Within 24 hours                |
| Enterprise     | 🔴 High   | \< 12 hours via direct channel |

## Complement: Request Prioritization

We triage incoming tickets based on urgency and whether the topic is already documented.

| Type of Inquiry                     | Priority  |
| ----------------------------------- | --------- |
| ❗ Bug or service outage             | 🔴 High   |
| 🤔 Complex or undocumented question | 🟡 Medium |
| 📖 Covered in documentation         | 🟢 Low    |

## Support vs Feature Request

| Type    | Purpose                      | Where to Submit                                             |
| ------- | ---------------------------- | ----------------------------------------------------------- |
| Support | Errors, issues, usage help   | 💬 [In-app chat](https://agent.r0.ar/support)               |
| Request | New features or improvements | 🧠 [Feature Requests](https://release0.com/feature-request) |

## How do I contact support?

* 💬 In-app chat (recommended)
* 📩 **Email**: `support@release0.com`
* 💬 **Discord**: [release0.com/discord](https://release0.com/discord)\
  → Community tips, peer help, networking, and informal feedback

## Communication Strategy

We believe in **clarity, empowerment, and speed**. Here’s how we approach support:

### 1. Start with the Docs → It’s faster!

Check [docs.release0.com](https://docs.release0.com) before writing to us. Most questions are answered instantly.

> ⚡ “You’ll often solve it in minutes — no need to wait your turn.”

### 2. Support = second step

> If it’s not in the docs or something’s broken, reach out. We're ready.

### 3. Shared efficiency = better help

> “Self-service first lets us prioritize complex issues faster — including yours.”

### Example: How to Get Help Efficiently

**First, check the official documentation**\
[docs.release0.com](https://docs.release0.com) — tutorials and walkthroughs for most common questions.

**Then check the platform status**\
[status.release0.com](https://status.release0.com) — real-time platform and integration status.\
→ No need to open a ticket if it’s already reported there.

**Still stuck?**\
Use the in-app chat to reach support directly.

**Want to suggest a feature?**\
Post it on [Feature Requests](https://release0.com/feature-request) — votes influence our roadmap!

## Summary: Which Channel to Use?

| Resource              | Use it for...                                       |
| --------------------- | --------------------------------------------------- |
| `docs.release0.com`   | FAQs, how-to guides, quick answers                  |
| `status.release0.com` | Live system status, outages, maintenance            |
| In-app chat           | Bugs, usage issues, agent configuration             |
| Feature Requests      | Product ideas, improvements, feedback               |
| Discord               | Community support, user tips, informal conversation |

## Quick Links

* [Documentation](https://docs.release0.com)
* [Platform Status](https://status.release0.com)
* [Support Chat (in-app)](https://agent.r0.ar/support)
* [Feature Requests](https://release0.com/feature-request)
* [Join our Discord](https://release0.com/discord)
* [Submit a Consulting Request](https://agent.r0.ar/consulting-services-request)

***

We’re here to support your growth — and empower you to build faster, every day.