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What does Release0 support cover?

We assist with day-to-day platform usage, configuration issues, and general product guidance.

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What does Release0 support cover?

We assist with day-to-day platform usage, configuration issues, and general product guidance.

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What’s Included (vs. Not Included)

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Support vs Consulting

Note: If resolving your request requires more than 30 minutes of custom work, we’ll treat it as a consulting engagement. This helps ensure quality, dedicated time and clear expectations.
Need custom help?
Submit a Consulting Request and we’ll assess feasibility and timelines for your project.

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What’s not included in support?

These require extended, specialized help and fall under consulting.

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SLA by Plan

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Complement: Request Prioritization

We triage incoming tickets based on urgency and whether the topic is already documented.

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Support vs Feature Request

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How do I contact support?

  • 💬 In-app chat (recommended)
  • 📩 Email: support@release0.com
  • 💬 Discord: release0.com/discord
    → Community tips, peer help, networking, and informal feedback

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Communication Strategy

We believe in clarity, empowerment, and speed. Here’s how we approach support:

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1. Start with the Docs → It’s faster!

Check docs.release0.com before writing to us. Most questions are answered instantly.
⚡ “You’ll often solve it in minutes — no need to wait your turn.”

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2. Support = second step

If it’s not in the docs or something’s broken, reach out. We’re ready.

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3. Shared efficiency = better help

“Self-service first lets us prioritize complex issues faster — including yours.”

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Example: How to Get Help Efficiently

First, check the official documentation
docs.release0.com — tutorials and walkthroughs for most common questions. Then check the platform status
status.release0.com — real-time platform and integration status.
→ No need to open a ticket if it’s already reported there. Still stuck?
Use the in-app chat to reach support directly. Want to suggest a feature?
Post it on Feature Requests — votes influence our roadmap!

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Summary: Which Channel to Use?

We’re here to support your growth — and empower you to build faster, every day.