Release0 Support
Welcome to Release0 Support. This guide helps you understand what our team can assist with, when a request becomes consulting, and how to get the fastest resolution possible.What does Release0 support cover?
We assist with day-to-day platform usage, configuration issues, and general product guidance.What’s Included (vs. Not Included)
| ✅ Included in Standard Support | ❌ Not Included (Consulting or Out of Scope) |
|---|---|
| Bug reporting and resolution | Designing full agents or flows from scratch |
| Questions about the dashboard/editor | Creating custom APIs or webhook logic |
| Supported integrations (Google Sheets, WhatsApp) | Debugging third-party tools outside Release0 |
| Publishing agents and reading basic analytics | Copywriting, UX, or custom guides tailored to your business |
| Workspace access and permissions | Advanced analytics strategy or campaign design |
Support vs Consulting
| 🛠️ Support | 🧪 Consulting |
|---|---|
| Duration: under 30 minutes | Extended dedication (+30 min) |
| Technical issues (bugs, errors, integration help) | Designing custom logic, flow architecture |
| Quick usage questions (“How do I publish?”) | Onboarding, training, or sessions with your team |
| Fixing documented issues | Creating custom documentation or walkthroughs |
| Basic billing or workspace configuration | Advanced API mapping or tailored integration workflows |
Note: If resolving your request requires more than 30 minutes of custom work, we’ll treat it as a consulting engagement. This helps ensure quality, dedicated time and clear expectations.
Need custom help?
Submit a Consulting Request and we’ll assess feasibility and timelines for your project.
What’s not included in support?
These require extended, specialized help and fall under consulting.| Request Type | Support | Consulting |
|---|---|---|
| Complex chatbot architecture | ❌ No | ✅ Yes |
| Multi-step automations with conditions | ❌ No | ✅ Yes |
| Cross-tool data syncing with business logic | ❌ No | ✅ Yes |
| Personalized funnel optimization | ❌ No | ✅ Yes |
SLA by Plan
| Plan | Priority | Response Time (Business Hours) |
|---|---|---|
| Hobby / Free | 🟢 Low | No SLA |
| Pro / Business | 🟡 Medium | Within 24 hours |
| Enterprise | 🔴 High | < 12 hours via direct channel |
Complement: Request Prioritization
We triage incoming tickets based on urgency and whether the topic is already documented.| Type of Inquiry | Priority |
|---|---|
| ❗ Bug or service outage | 🔴 High |
| 🤔 Complex or undocumented question | 🟡 Medium |
| 📖 Covered in documentation | 🟢 Low |
Support vs Feature Request
| Type | Purpose | Where to Submit |
|---|---|---|
| Support | Errors, issues, usage help | 💬 In-app chat |
| Request | New features or improvements | 🧠 Feature Requests |
How do I contact support?
- 💬 In-app chat (recommended)
- 📩 Email:
support@release0.com - 💬 Discord: release0.com/discord
→ Community tips, peer help, networking, and informal feedback
Communication Strategy
We believe in clarity, empowerment, and speed. Here’s how we approach support:1. Start with the Docs → It’s faster!
Check docs.release0.com before writing to us. Most questions are answered instantly.⚡ “You’ll often solve it in minutes — no need to wait your turn.”
2. Support = second step
If it’s not in the docs or something’s broken, reach out. We’re ready.
3. Shared efficiency = better help
“Self-service first lets us prioritize complex issues faster — including yours.”
Example: How to Get Help Efficiently
First, check the official documentationdocs.release0.com — tutorials and walkthroughs for most common questions. Then check the platform status
status.release0.com — real-time platform and integration status.
→ No need to open a ticket if it’s already reported there. Still stuck?
Use the in-app chat to reach support directly. Want to suggest a feature?
Post it on Feature Requests — votes influence our roadmap!
Summary: Which Channel to Use?
| Resource | Use it for… |
|---|---|
docs.release0.com | FAQs, how-to guides, quick answers |
status.release0.com | Live system status, outages, maintenance |
| In-app chat | Bugs, usage issues, agent configuration |
| Feature Requests | Product ideas, improvements, feedback |
| Discord | Community support, user tips, informal conversation |
Quick Links
- Documentation
- Platform Status
- Support Chat (in-app)
- Feature Requests
- Join our Discord
- Submit a Consulting Request
We’re here to support your growth — and empower you to build faster, every day.