Get Started
Release0 Support
Learn about Release0’s support services, including what is covered, response times, and how to get help with platform issues or questions.
Release0 Support
Welcome to Release0 Support. This guide helps you understand what our team can assist with, when a request becomes consulting, and how to get the fastest resolution possible.What does Release0 support cover?
We assist with day-to-day platform usage, configuration issues, and general product guidance.What’s Included (vs. Not Included)
| ✅ Included in Standard Support | ❌ Not Included (Consulting or Out of Scope) |
|---|---|
| Bug reporting and resolution | Designing full agents or flows from scratch |
| Questions about the dashboard/editor | Creating custom APIs or webhook logic |
| Supported integrations (Google Sheets, WhatsApp) | Debugging third-party tools outside Release0 |
| Publishing agents and reading basic analytics | Copywriting, UX, or custom guides tailored to your business |
| Workspace access and permissions | Advanced analytics strategy or campaign design |
Support vs Consulting
| 🛠️ Support | 🧪 Consulting |
|---|---|
| Duration: under 30 minutes | Extended dedication (+30 min) |
| Technical issues (bugs, errors, integration help) | Designing custom logic, flow architecture |
| Quick usage questions (“How do I publish?”) | Onboarding, training, or sessions with your team |
| Fixing documented issues | Creating custom documentation or walkthroughs |
| Basic billing or workspace configuration | Advanced API mapping or tailored integration workflows |
Note: If resolving your request requires more than 30 minutes of custom work, we’ll treat it as a consulting engagement. This helps ensure quality, dedicated time and clear expectations.
Need custom help?
Submit a Consulting Request and we’ll assess feasibility and timelines for your project.
What’s not included in support?
These require extended, specialized help and fall under consulting.| Request Type | Support | Consulting |
|---|---|---|
| Complex chatbot architecture | ❌ No | ✅ Yes |
| Multi-step automations with conditions | ❌ No | ✅ Yes |
| Cross-tool data syncing with business logic | ❌ No | ✅ Yes |
| Personalized funnel optimization | ❌ No | ✅ Yes |
SLA by Plan
| Plan | Priority | Response Time (Business Hours) |
|---|---|---|
| Hobby / Free | 🟢 Low | No SLA |
| Pro / Business | 🟡 Medium | Within 24 hours |
| Enterprise | 🔴 High | < 12 hours via direct channel |
Complement: Request Prioritization
We triage incoming tickets based on urgency and whether the topic is already documented.| Type of Inquiry | Priority |
|---|---|
| ❗ Bug or service outage | 🔴 High |
| 🤔 Complex or undocumented question | 🟡 Medium |
| 📖 Covered in documentation | 🟢 Low |
Support vs Feature Request
| Type | Purpose | Where to Submit |
|---|---|---|
| Support | Errors, issues, usage help | 💬 In-app chat |
| Request | New features or improvements | 🧠 Feature Requests |
How do I contact support?
- 💬 In-app chat (recommended)
- 📩 Email:
support@release0.com - 💬 Discord: release0.com/discord
→ Community tips, peer help, networking, and informal feedback
Communication Strategy
We believe in clarity, empowerment, and speed. Here’s how we approach support:1. Start with the Docs → It’s faster!
Check docs.release0.com before writing to us. Most questions are answered instantly.⚡ “You’ll often solve it in minutes — no need to wait your turn.”
2. Support = second step
If it’s not in the docs or something’s broken, reach out. We’re ready.
3. Shared efficiency = better help
“Self-service first lets us prioritize complex issues faster — including yours.”
Example: How to Get Help Efficiently
First, check the official documentationdocs.release0.com — tutorials and walkthroughs for most common questions. Then check the platform status
status.release0.com — real-time platform and integration status.
→ No need to open a ticket if it’s already reported there. Still stuck?
Use the in-app chat to reach support directly. Want to suggest a feature?
Post it on Feature Requests — votes influence our roadmap!
Summary: Which Channel to Use?
| Resource | Use it for… |
|---|---|
docs.release0.com | FAQs, how-to guides, quick answers |
status.release0.com | Live system status, outages, maintenance |
| In-app chat | Bugs, usage issues, agent configuration |
| Feature Requests | Product ideas, improvements, feedback |
| Discord | Community support, user tips, informal conversation |
Quick Links
- Documentation
- Platform Status
- Support Chat (in-app)
- Feature Requests
- Join our Discord
- Submit a Consulting Request
We’re here to support your growth — and empower you to build faster, every day.