Learn how to integrate and test Release0 agents in WhatsApp, including limitations and preview options. This guide provides step-by-step instructions for setting up your agent in WhatsApp, including configuration options and testing methods.
You can preview and test your bot by clicking the Preview button in the editor and changing the runtime to “WhatsApp”.
When building your bot for WhatsApp, consider the following restrictions:
Unsupported Media:
Button Limitations:
Skipped Blocks: Certain blocks are incompatible with WhatsApp and will be ignored:
Execute on client
option enabledTo assign contact details such as name and phone number to variables, use a Set Variable block with dedicated system values. These variables can automatically store:
To integrate your agent with WhatsApp:
You can request the user’s location with a basic Text input block. The collected position will be saved as a variable in the format:
Before deployment, ensure:
Note: Always test your bot thoroughly in the WhatsApp Preview mode to verify compatibility and performance.
How many WhatsApp numbers can I use?
You can integrate as many numbers as you’d like. Keep in mind that Release0 does not provide those numbers. We work as a “Bring your own Meta application” and we give you clear instructions on how to set up your Meta app.
Can I link multiple Agents to the same WhatsApp number?
Yes, you can. You will have to add a “Start bot condition” to each of your bots to make sure that the right bot is triggered when a user starts a conversation.
Does the integration with WhatsApp requires any paid API?
You integrate your agents with your own WhatsApp Business Platform which is the official service from Meta. At the moment, the first 1,000 Service conversations each month are free. For more information, refer to their documentation
I receive the preview initial message but then the bot doesn't respond
This can be due to a mismatch between the WhatsApp number displayed in your WhatsApp application profile settings and the number you have typed in your Agent configuration.
For example, in Argentina they have 2 numbers, 1 with 8 digits, the other with 9 digits. In Release0, you need to type the number that is displayed in your WhatsApp application profile settings to make sure the bot works properly.