Skip to main content

​
Preview

You can preview and test your bot by clicking the Preview button in the editor and changing the runtime to “WhatsApp”.

​
WhatsApp Preview Dropdown

  • Select “WhatsApp” from the runtime options to simulate the bot’s behavior in the WhatsApp environment.

​
Limitations

When building your bot for WhatsApp, consider the following restrictions:
  • Unsupported Media:
    • GIF and SVG image files are not supported.
    • Only .mp4 videos are supported. Refer to the Supported Media Types for more details.
  • Button Limitations:
    • Button content cannot exceed 20 characters. Content exceeding this limit will be truncated.
    • WhatsApp displays only 3 buttons at a time. To include more buttons, the system adds ”…” messages to show additional options.
  • Skipped Blocks: Certain blocks are incompatible with WhatsApp and will be ignored:
    • Payment input block
    • Chatwoot block
    • Text input block configured as a password field
    • Script or Set Variable block with Execute on client option enabled
    • Google Analytics block
    • Meta Pixel block
    • Cal.com block

​
Contact Information

To assign contact details such as name and phone number to variables, use a Set Variable block with dedicated system values. These variables can automatically store:
  • Contact name
  • Phone number

​
Deploy on Your Phone Number

To integrate your agent with WhatsApp:
  1. Go to the Integrations tab of your agent’s flow editor.
  2. Click the WhatsApp button.
  3. Follow the provided instructions to complete the integration.

​
Configuration

​
Session Expiration Timeout

  • Define a timeout value (from 0 to 48 hours) for the session.
  • If a user remains inactive beyond this timeout, their session expires, and a new conversation starts upon their next message.
  • Default: 4 hours.

​
Start Bot Condition

  • Configure a condition to trigger the bot when a user starts a conversation.
  • If the condition is unmet, the bot will not be activated.

​
Collect Position

You can request the user’s location with a basic Text input block. The collected position will be saved as a variable in the format: 
<LAT>, <LONG>

​
Example Flow

User > Bot > Position Collection

​
Validation and Testing

Before deployment, ensure:
  1. All limitations are addressed (e.g., button length, media types).
  2. The Set Variable block is properly configured for contact details.
  3. The bot operates seamlessly in WhatsApp’s runtime environment.
Note: Always test your bot thoroughly in the WhatsApp Preview mode to verify compatibility and performance.

​
FAQ

You can integrate as many numbers as you’d like. Keep in mind that Release0 does not provide those numbers. We work as a “Bring your own Meta application” and we give you clear instructions on how to set up your Meta app.
You integrate your agents with your own WhatsApp Business Platform which is the official service from Meta. At the moment, the first 1,000 Service conversations each month are free. For more information, refer to their documentation
This can be due to a mismatch between the WhatsApp number displayed in your WhatsApp application profile settings and the number you have typed in your Agent configuration.For example, in Argentina they have 2 numbers, 1 with 8 digits, the other with 9 digits. In Release0, you need to type the number that is displayed in your WhatsApp application profile settings to make sure the bot works properly.