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1. Create a Facebook Business Account

To begin, you need a Facebook Business account:

  1. Visit Facebook Business and log in with your Facebook credentials.
  2. In the left sidebar, select Create a new business account.
  3. If Meta restricts your newly created Business account, you may need to verify your identity. Follow the on-screen prompts to complete the verification process.

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2. Create a Meta App

Next, you’ll create a Meta app to connect to WhatsApp:

  1. Go to the Facebook for Developers page.
  2. Click on Create App.
  3. Under the What do you want your app to do? section, select Other.
  4. Choose Business as the app type.
  5. Provide a name for your app and link it to your newly created Business account.
  6. On the app’s dashboard, locate the WhatsApp product and enable it.

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3. Connect the Meta App to Your Agent Dialog

Once the WhatsApp product is enabled, follow these steps:

  1. Navigate to the Integrations tab of your agent’s flow editor.
  2. Use the instructions provided to link your Meta app to the agent dialog.

Note: Ensure that your Meta app is fully configured and your Business account is verified to avoid interruptions.

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Validation and Testing

Before finalizing your setup:

  • Verify that your Business account is active and unrestricted.
  • Confirm the WhatsApp product is correctly enabled in the Meta app.
  • Test the connection between the Meta app and your agent dialog.

For further assistance, consult the Meta Developer Documentation.