Learn how to use the Jump to block feature to simplify and organize complex conversation flows in your chatbot agent. Redirect conversations to specific blocks for cleaner flow design.
The Jump to block block feature in this visual flow design allows you to redirect the conversation to a specific block elsewhere in the flow. This helps maintain a cleaner and more organized flowchart, especially in complex interactions where multiple pathways might converge or lead back to the same point.
Scenario:
After completing a specific action (e.g., submission confirmation), you want the user to return to the main menu without duplicating it in the flow.
Implementation:
Add a Jump to block block in the current sequence, select the “Menu” block as the destination, and the conversation will seamlessly redirect there.