The Delay block allows you to pause the conversation for a set number of seconds. This feature can be used to:

• Emphasize key points by pausing after a message.
• Ensure clarity by giving users time to read before redirection or interaction.
• Enhance flow timing in cases where immediate transitions may feel abrupt.

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Features of the Delay Block

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1. Duration

• You can specify the duration (in seconds) for the pause.
• Example:
  • Short pauses (1–2 seconds): To make interactions feel natural.
  • Longer pauses (3–5 seconds): To give users time to process important messages.

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2. Pause the Flow

• Enabling Pause the Flow prevents agent from processing subsequent blocks until the pause ends.
• Use this option when:
  • You want to delay executing long-running actions.
  • You need to control the display of multiple messages before moving to the next action.

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When to Use the Delay Block

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Appropriate Use Cases

• Highlighting Key Messages: Pause after delivering a crucial message to ensure it is read.
• Before Redirection: Add a delay before redirecting users to an external URL or action.
• For Visual Effects: Create natural conversation pacing in dialogue-heavy flows.

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Misuses to Avoid

• Excessive Pauses: Long or frequent pauses can frustrate users and disrupt the experience.
• General Typing Speed Control: Adjust this through Typing Emulation Settings, not the Delay block.

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Best Practices

1. Keep Pauses Brief: Limit pauses to under 5 seconds to maintain engagement.
2. Test User Experience: Simulate interactions to ensure pauses enhance, rather than hinder, flow.
3. **Combine with Typing Emulation Settings: Use together for natural pacing in dialogues.